Manage Users

Note

All actions on this page require an Admin role.

Create a New User

1. Go to Users — Click Users in the top navigation bar.

2. Click the + button — Click the + button to open the new user dialog.

3. Enter the email address — Enter the new user’s email address.

4. Enter the name — Enter the new user’s first and last name.

5. Select a role — Choose either Admin (full access, including user management) or User (standard access to devices and software).

6. Confirm — Click Create. The account is created without a password — invite the user to grant them access (see below).

Invite a New User

New accounts have no password set — the user can only log in after being invited.

1. Go to Users — Click Users in the top navigation bar.

2. Find the user — Locate the user in the list.

3. Click Invite — Click Invite next to the user’s entry. Hub sends them an email containing a reset code.

4. User sets a password — The user opens the email, follows the link to the password recovery page, enters the reset code, and sets their own password. They can now log in.

Resend an Invitation

If a user didn’t receive the invitation email or their reset code expired, you can send a new one.

1. Go to Users — Click Users in the top navigation bar.

2. Find the user — Locate the user in the list. Users who haven’t set a password yet are shown as not yet active.

3. Click Resend Invitation — Click Resend Invitation next to the user’s entry. This invalidates any previous reset code and sends a new invitation email.

Change a User’s Role

1. Go to Users — Click Users in the top navigation bar.

2. Find the user — Locate the user in the list. You can scroll or use the search bar to find them by name or email.

3. Open the user record — Click on the user’s row to open their profile.

4. Change the role — In the role dropdown, select the new role: Admin or User.

5. Save — Click Save. The new role takes effect immediately at the user’s next page load.